Important Information

The instruction provided by Belong Pilates and Wellness is specialised in Pilates, yoga, and fitness training. You are aware that classes at Belong Pilates and Wellness may involve intensive physical activity. I acknowledge the inherent risks associated with participating in the activities and programs offered by Belong Pilates and Wellness, and I willingly accept these risks.

You affirm that you are not aware of any medical condition that would impede your ability to participate in the activities and programs offered by Belong Pilates and Wellness. If you have any concerns about your medical condition, you will consult with your physician before engaging in these activities and programs.

For the safety of pregnant participants, it is advised to consult with a doctor or obstetrician before deciding to attend classes. Obtaining a letter of clearance is recommended before commencing any classes. You understand and agree to inform the instructor if you are pregnant before participating in any class. Specifically, our Mat classes are heated, so it is advisable to avoid them entirely during pregnancy. Additionally, our Reformer classes are designed as athletic group fitness, not suitable for pregnancy beyond the first trimester.

You acknowledge that Belong Pilates and Wellness is not responsible for any personal items brought into or left at its premises.

Membership fees and class passes are non-refundable and non-transferable, unless a written agreement stating otherwise is reached with Belong Pilates and Wellness.

More Info Our T&C's

CLASS BOOKINGS

For an optimal experience at Belong Pilates and Wellness Studios, we encourage you to secure your spot by booking through our user-friendly online system via our website, the Mindbody platform, or the Belong Pilates and Wellness mobile app. This ensures adequate class space and enhances the overall enjoyment for everyone. If last-minute attendance is preferred, you may attempt to join a class in person before its scheduled start, subject to availability and instructor discretion. Classes can be booked up to four weeks in advance, and payment is required at the time of booking, either through immediate payment, an active membership, or a class pack.

CLASSES START & END ON TIME

Belong Pilates and Wellness Studios prides itself on punctuality. Classes begin and end promptly, with doors locked during sessions. We recommend arriving a few minutes early for a seamless experience. Late entry is not possible, and we cannot accommodate cancellations over the phone or email. Thank you for your understanding and commitment to a timely and enjoyable studio experience.

WAITLIST POLICY

If a desired class is fully booked, we recommend joining the waitlist. Changes often occur within our 5-hour early cancellation window, opening up spots. Respond promptly to any waitlist notifications via email or text, and inform us promptly if you can no longer attend. Failure to respond or attend after accepting a waitlist offer will incur a no-show fee of $10. If plans change, remove yourself from the waitlist to facilitate the next member's opportunity.

Weekly Membership Terms & Conditions

Terms and Conditions:

Membership Fee: The weekly membership fee for unlimited access is $55.
Membership Duration: This membership grants unlimited access for one week from the date of purchase.
Auto-Pay: Membership fees will be automatically charged every week using the payment method provided at the time of enrollment.
Cancellation Policy: Members have the flexibility to cancel their membership at any time. Cancellations can be made directly through the Belong app or the Mindbody website. Upon cancellation, auto-payments will cease.
Pause Policy: Members also have the option to pause their membership at any time. This can be done through the Belong app or the Mindbody website. When paused, auto-payments will be temporarily suspended until the membership is resumed.
Refund Policy: Refunds will not be issued for partial weeks of unused membership. Refunds will only be considered in accordance with our refund policy.
Membership Usage: Membership privileges are non-transferable and are intended for individual use only.
Changes to Terms: These terms and conditions are subject to change at any time without prior notice. Members will be notified of any changes to the terms and conditions.

By purchasing the $55 unlimited weekly membership, you agree to abide by these terms and conditions.

CANCELLATION POLICY

Life happens, and we understand. If you need to cancel your class attendance, kindly withdraw through our online booking system at least 5 hours before the scheduled start time to avoid any penalties. Unfortunately, we cannot accept cancellations through phone calls, emails, or other methods. Our fee structure for cancellations is as follows: Early Cancel ($0) - for cancellations made 5 hours or more before class, Late Cancel ($5) - for cancellations within 5 hours of the class start time, and No-Show ($10) - for failing to cancel and not attending. We appreciate your cooperation in maintaining a positive and accommodating studio environment.

REFUND POLICY

Refunds will only be issued in the following circumstances:

In the event of an accidental duplicate charge for the same membership period.
If a member cancels their membership within 24 hours of purchase and has not utilised any services or benefits associated with the membership.
If there are extenuating circumstances that prevent a member from utilising the membership, as determined by management on a case-by-case basis.

All refund requests must be submitted in writing to brighton@belongpilates.com.au. Refunds will be issued using the original method of payment and may take up to 7 business days to process.

By purchasing a membership, you agree to abide by the terms of this refund policy.